Introduction

Rival Nutrition, LLC (the “Company”, “we”, “us” and “our”) respects your privacy and is committed to protecting it through our compliance with this privacy policy.

This Privacy Policy (the “policy”), together with our Terms of Use and any other documents referred to in it, describe (a) the personal information that we collect from you, or that you provide through www.rivalnutrition.com  (the “Website”), and (b) how that information may be collected, used, maintained, and disclosed by us.

Applicability

• On the Website.
• In email, text, and other electronic messages between you and the Website.
• Through mobile and desktop applications you download from the Website, which provide dedicated non-browser-based interaction between you and this Website.
• When you interact with our advertising and applications on third-party websites and services, if those applications or advertising include links to this policy.

This policy does not apply to information we collect through any other means, or to information collected on any affiliate or third-party site or by any third-party application that may link to or be accessible from the Website. We do not have control over third-party websites and are not responsible for their privacy statements and, therefore, we encourage you to read the policies of every site that you visit.

Please read this policy carefully to understand our policies and practices regarding your information and how we will treat it. If you do not agree with our policies and practices, your choice is not to use our Website. By accessing or using this Website, you agree to this privacy policy. This privacy policy may change from time to time (see Changes to Our Privacy Policy section below). Your continued use of this Website after we make changes is deemed to be acceptance of those changes, so please check the policy periodically for updates.

Children Under the Age of 16

Our Website is not intended for children under 16 years of age. No one under age 16 may provide any information to or on the Website. We do not knowingly collect personal information from children under 16. If you are under 16, do not use or provide any information on this Website or on or through any of its features/register on the Website, make any purchases through the Website, use any of the interactive or public comment features of this Website or provide any information about yourself to us, including your name, address, telephone number, email address, or any screen name or username you may use. If we learn we have collected or received personal information from a child under 16 without verification of parental consent, we will delete that information. If you believe we might have any information from or about a child under age 16, please contact us at customerservice@rivalnutrition.com.

Information We Collect About You and How We Collect It

We collect personal information when you visit the Website or purchase products through Website, participate in a program or promotion, or register an account on the Website. This may include the following (“Personal Information”):

• Your name, address, telephone number, birthdate, and email address and any other information submitted as a requirement of applicable law to verify age or eligibility to complete a transaction.
• Credit or debit card information.
• Billing and delivery addresses.
• Any promotional rewards points earned or other information about your participation in a loyalty program.
• Historical data about payments received from you and details about products purchased from us.
• Information that you provide by filling in forms on our Website. This includes information provided at the time of registering to use our Website, subscribing to our service, posting material, or requesting further services. We may also ask you for information when you enter a contest or promotion sponsored by us and when you report a problem with our Website.
• Records and copies of your correspondence (including email addresses) if you contact us.
• Details of transactions you carry out through our Website and of the fulfillment of your orders. You may be required to provide financial information before placing an order through our Website.
• Your search queries on the Website.
• Preferences concerning marketing materials.

Our Website, apps, or servers may automatically keep an activity log of your use of the Website. Generally, we collect and store the following, which also qualifies as “Personal Information”:

• Information we collect as you navigate through the Website, including usage details, IP addresses, unique device identifiers, browser type, browser language, cookies, and web beacons.
• Analytics and usage information about your use of the Website.
• Additional traffic data and log files such as the time of visit, date of visit, session identification numbers, and referring website addresses.
• Information we receive from third parties, for example, our business partners.

Information which is statistical or demographic and does not directly or indirectly reveal your identity is aggregated information. 

We do not collect information about criminal convictions and offenses, racial or ethnic origin, political opinions, religious and philosophical beliefs, trade union membership, genetic data, biometric data for the purpose of uniquely identifying a natural person, data concerning health, or sex life and sexual orientation.

We collect Personal Information when you supply us with information about yourself, as described below:

Registration. The type of Personal Information we collect when you register or create an account on the Website may include: (a) your name, address, telephone number, birthdate, and email address, and (b) passwords, usernames, and similar log-in or registration credentials. We collect and process this information to perform administrative services to you with respect to your purchases through the Website and to facilitate a customized online or shopping experience. The legal basis for the data processing is the performance of a contract. We will retain this Personal Information for as long as you use the Website.

Purchases. The type of Personal Information we collect when you check out a purchase on the Website may include: (a) your name, address, telephone number, birthdate, and email address, and (b) shipping or delivery information, (c) passwords, usernames, and similar log-in or registration credentials, and (d) credit or debit card information. We collect and process this information to process a purchase made online, to process a return or exchange, to send order confirmation receipts, and to send delivery confirmations. The legal basis for the data processing is the performance of a contract. We will retain this Personal Information for so long as is needed in accordance with the purposes for which the Personal Information was collected, our business need, and any applicable legal or regulatory requirements.

Websites and interactive communications. The type of Personal Information we collect relating to your use of the Website may include: (a) IP addresses, unique device identifiers, browser type, browser language, cookies, and web beacons, (b) analytics and usage information about your use of the Website, and (c) additional traffic data and log files, such as the time of visit, date of visit, session identification numbers, and referring website addresses. We collect and process this information to evaluate, improve, and administer our services through the Website. The legal basis for the data processing is your consent. We will retain this Personal Information for as long as visit the Website or withdraw your consent.

Marketing communications. We may collect your email address and phone number when you sign up to receive newsletters, offers, and other marketing communications. We collect and use that Personal Information to provide you with news and marketing information. The legal basis for the data processing is your consent. You may withdraw your consent to receive such information by clicking on “unsubscribe” in the body of any promotional email or by sending an email to customerservice@rivalnutrition.com with “Unsubscribe” in the subject line of the communication or by replying “STOP” to opt out of receiving future text/SMS messages. We will retain this Personal Information for as long as you show interest in the Website or until you withdraw your consent.

Social media. When you interact with any Rival Nutrition page or account on a social media platform (e.g., Meta, X, Snapchat, TikTok), we may collect the Personal Information you make available to us on that platform, including any account identifier, name, or handle. The legal basis for the data processing is your consent. We will comply with the privacy policies of the corresponding platform and will only collect and store such Personal Information that we are permitted to collect on these platforms. You should refer to the privacy policies of the respect social media platforms for additional information.

Customer service. When you contact customer service, you may provide us with your name, address, email address, telephone number, and information about your request. We collect and process this Personal Information to assist you with questions, products purchased, orders, deliveries, or other issues relating to the Website. The legal basis for the data processing is your consent and performance of a contract. We will retain this Personal Information for so long as is needed in accordance with the purposes for which the Personal Information was collected, our business need, and any applicable legal or regulatory requirements.

Promotions. From time to time, we may provide you with an opportunity to participate in promotions, surveys, or sweepstakes, which the Company or a third party may conduct. Participation may require us or a vendor to collect certain information from you. Participation in these promotions is voluntary. The legal basis for the data processing is your consent. The requested information may include contact information.

Information We Collect Through Automatic Data Collection Technologies

As you navigate through and interact with our Website, we may use automatic data collection technologies to collect technical data about your equipment, browsing actions, and patterns, including:

Usage Details and IP Addresses. We may collect details of your visits to our Website, including, but not limited to, traffic data, location data, logs and other communication data, and the resources that you access, as well as information about your computer and internet connection, including your IP address, operating system and browser type, for system administration and to report aggregated information to our advertisers. This is statistical data about our users’ equipment, browsing actions and patterns, and does not identify any individual.

Cookies. For the same reason, we may obtain information about your general internet usage by using cookies. A cookie is a small file stored on the hard drive of your computer. You can learn more about cookies at www.allaboutcookies.org or www.youronlinechoices.eu. Use of cookies help us to improve our Website and to deliver a better and more personalized service by enabling us to:

• Estimate our audience size and usage patterns.
• Store information about your preferences, allowing us to customize our Website according to your individual interests.
• Speed up your searches.
• Recognize you when you return to our Website.

You may refuse to accept cookies by activating the appropriate setting on your browser. However, if you select this setting you may be unable to access certain parts of our Website. Unless you have adjusted your browser setting so that it will refuse cookies and upon your acceptance of our cookies through our data collection preferences, our system will issue cookies when you direct your browser to our Website. To view any pages where you must register or that are customizable to you, you must accept cookies. Cookies also are required for you to add items to your shopping cart before checking out.

Web Beacons. Pages of the Website may contain electronic images known as web beacons (also referred to as single-pixel GIFs) that permit the Company to count users who have visited those pages and for other related website statistics (for example, recording the popularity of certain website content and verifying system and server integrity). Web beacons may access your personal information on the Website and are only used to compile aggregated statistics concerning use of the Website. Web beacons used by us on the Website collect your IP address information and your internet provider name (or your company name if you host your own server).

Google Analytics. We use Google Analytics, a web analytics service. Google Analytics drops a cookie on your device to recognize you on an anonymous basis once you return to the Website. Google uses the information received from the cookie to store a profile of the pages you have accessed within a web session. You may refuse the collection of your data by this cooking by downloading and installing the following browser plug-in: https://tools.google.com/dlpage/gaoptout?hl=en.

Information We Collect From Third Parties

When you interact with any Rival Nutrition page or account on a social media platform (e.g., Meta, X, Snapchat, TikTok), we may collect the Personal Information you make available to us on that platform, including any account identifier, name, or handle. However, we will comply with the privacy policies of the corresponding platform and will only collect and store such Personal Information that we are permitted to collect on these platforms.

We may also collect Personal Information about you that we receive from various third parties and public sources to enable us to verify and update information in our records. From time to time, we may provide you with the opportunity to participate in sweepstakes, contests, giveaways, or other promotions through the Website, which either we or a third party may sponsor. If you participate, then we will request certain Personal Information from you. Participation in any sweepstakes, contests, giveaways, or other promotions is voluntary and you thus may choose not to disclose this Personal Information. The requested Personal Information typically includes contact information. If we engage a third party to sponsor a sweepstakes, contest, giveaway, or promotion, we encourage you to review the sponsor’s privacy policy.

We also may collect Personal Information about you from third-party marketing vendors, such as Shopify, MailChimp and Klaviyo, which may include: personal identifiers about you (such as name, email address, IP address), commercial information (such as shopping history or products added to your cart, return information, and product reviews), demographic information (such as gender, favorite products, geographic information, and interests), internet or network activity information (such as webpage interaction, browser type, and device and operating system).

How We Use Your Information

You can browse the Website without disclosing or telling us any Personal Information. But for certain engagements, we must collect and use Personal Information. To that end, we use Personal Information to:

• Complete and manage registration of your account.
• Process a purchase made online.
• Assist you with questions about products, delivery, billing, or other issues.
• Send email receipts, order confirmations, and delivery confirmations.
• Send customized mailings and emails with offers, promotions, information, or notices.
• Confirm your identify to prevent fraud or theft.
• Administer your participation in a sweepstakes, contest, giveaway, or other promotion.
• Evaluate, improve, and administer our services and products.

We also use Personal Information about location to:

• Personalize content for you based on your preferences.
• Improve products, services, and operations.
• Detect and investigate activity that is illegal or that violates our terms of use.
• Perform statistical, demographic, and marketing analyses of Website users, including their purchase patterns.

Your Personal Information will only be used for the purposes for which we collected it, unless we reasonably consider that we need to use it for another purpose and that purpose is compatible with the original purpose. If we need to use your Personal Information for an unrelated purpose, we will notify you and will explain the legal basis which allows us to do so.

Disclosure of Your Information

Personal Information includes aggregated, non-personally identifying information that does not identify a user of the Website or cannot otherwise be linked or connected with them. We may disclose this aggregated information for research purposes and to operate, analyze, improve, and optimize our Website.

We do not disclose Personal Information collected by us unless as otherwise set forth in this Privacy Policy. We will not sell, rent, or license any Personal Information as part of a customer list or similar transaction. When information is shared with a third party, that party will be instructed only to use your Personal Information to the extent necessary to perform the contracted function. We may share Personal Information with:

• A delivery service when we process a purchase or when a return is shipped.
• A contracted service provider to perform some aspect of the Website operations (g., payment processing).
• A business party to which a Rule One Proteins business is sold, transferred, or used as security as part of that transaction.
• Law enforcement officials or judicial authorities when required of Rule One Proteins or its service providers.
• Appropriate persons or entities in conjunction with debt collection where you owe a debt to us, or in conjunction with fraud prevention.
• To contractors, service providers, and other third parties we use to support our business in the areas of IT, credit card processing, and system administration services.
• To professional advisors who provide consulting, banking, legal, insurance, and accounting services.
• To advertisers or related service providers with which we have a marketing relationship to send you information we believe will be of interest to you.
• To fulfill the purpose for which you provide information to us.
• For any other purpose disclosed by us when you provide the information.
• With your consent.

Data Security

We maintain administrative, technical, and other safeguards designed to prevent unauthorized access to, use of, or disclosure of Personal Information. We use reasonable technological processes and security measures to protect the Website. Even with the best technology, no website is perfectly secure against an authorized intrusion or access of Personal Information we collect and maintain. 

When you place orders through the Website, all of your order information (including Personal Information, such as a credit card number) is transmitted through the internet using Secure Sockets Layer (SSL) technology to encrypt and secure order data before sending it to a secure server. This technology is designed to prevent someone other than us or a service provider with which we engage from capturing and viewing your Personal Information. If your web browser cannot support this level of security, you will not be able to order products through the Website.

To provide you with increased security, online access to your personal account is protected with a password that you select. You should not disclose that password to anyone. The Company will never ask you for your password in an unsolicited communication.

Outside Links

This Privacy Policy applies to the Website only. If the Website includes links to other vendors, business partners, advertisers, or service providers, then information you submit to them is outsider our control. We recommend you visit their privacy policies or statements for more information about these third party practices.

Changes to Our Privacy Policy

It is our policy to post any changes we make to our privacy policy on this page. Any changes to this policy may be communicated on this page. The Company may make changes without prior notice, at any time.

Contact Information

If you have any questions about this Privacy Policy, including our collection of Personal Information, you may contact us at customerservice@rivalnutrition.com, indicate in the subject line “Privacy Policy Question,” and describe in the body of the communication the nature of your question. Please allow up to seven business days for us to reply.

Your Legal Rights

The California Consumer Privacy Act of 2018 provides California residents with specific rights regarding their Personal Information. Other states, like Colorado and Virginia, also provide data privacy rights to their citizens concerning Personal Information. Still other states are considering comprehensive data privacy laws. The exact scope of your statutory rights may vary by state.

This section describes those rights, which we are granting to every user of the Website regardless of their state of citizenship.

• Request access to your Personal Information.
• Request correction to your Personal Information that we hold.
• Request erasure of your Personal Information (subject to exceptions).
• Change marketing preferences or remove yourself from mailing lists.
• Restrict processing of your Personal Information.
• Object to processing of your Personal Information.
• Port your Personal Information.

Where our processing of data about your Personal Information is based on consent, you may withdraw consent at any time. Withdrawal of consent will not affect the lawfulness of processing the request before withdrawal. 

To make any data subject request, contact us via email at customerservice@rivalnutrition.com and mark in the subject line “Data Subject Request.” We have up to one month to respond to any of the foregoing requests.

Below, we address some of these specific rights:

Right to Know and Data Portability

You have the right to request that we disclose certain information to you about our collection and use of your Personal Information over the past 12 months (the “right to know”). Once we receive your request and confirm your identity, we will disclose to you:

• The categories of Personal Information we collected about you.
• The categories of sources for the Personal Information we collected about you.
• Our business or commercial purpose for collecting or selling that Personal Information.
• The categories of third parties with whom we share that Personal Information.
• If we sold or disclosed your Personal Information for a business purpose, two separate lists disclosing:
  • sales, identifying the Personal Information categories that each category of recipient purchased; and
  • disclosures for a business purpose, identifying the Personal Information categories that each category of recipient obtained.
• The specific pieces of Personal Information we collected about you (also called a data portability request).

Right to Delete

You have the right to request that we delete any of your Personal Information that we collected from you and retained, subject to certain exceptions (the “right to delete”). Once we receive your request and confirm your identity, we will review your request to see if an exception allowing us to retain the information applies. We may deny your deletion request if retaining the information is necessary for us or our service provider(s) to:

• Complete the transaction for which we collected the Personal Information, provide a good or service that you requested, take actions reasonably anticipated within the context of our ongoing business relationship with you, fulfill the terms of a written warranty or product recall conducted in accordance with federal law, or otherwise perform our contract with you.
• Detect security incidents, protect against malicious, deceptive, fraudulent, or illegal activity, or prosecute those responsible for such activities.
• Debug products to identify and repair errors that impair existing intended functionality.
• Exercise free speech, ensure the right of another consumer to exercise their free speech rights, or exercise another right provided for by law.
• Comply with the California Electronic Communications Privacy Act (Cal. Penal Code § 1546 seq.).
• Engage in public or peer-reviewed scientific, historical, or statistical research in the public interest that adheres to all other applicable ethics and privacy laws, when the information’s deletion may likely render impossible or seriously impair the research’s achievement, if you previously provided informed consent.
• Enable solely internal uses that are reasonably aligned with consumer expectations based on your relationship with us.
• Comply with a legal obligation.
• Make other internal and lawful uses of that information that are compatible with the context in which you provided it.

We will delete or deidentify Personal Information not subject to one of these exceptions from our records and will direct our service providers to take similar action.

Personal Information Sales Opt-Out and Opt-In Rights

Residents of Nevada have a limited right to opt-out of certain sales of Personal Information. Anyone may submit a request to opt out of sales of Personal Information. However, we do not currently sell data triggering any statute opt-out requirement.

Non-Discrimination

We will not discriminate against you for exercising any of your rights as described above. As a result of your exercise of any rights under this policy, we will not:

• Deny you goods or services.
• Charge you different prices or rates for goods or services, including through granting discounts or other benefits, or imposing penalties.
• Provide you a different level or quality of goods or services.
• Suggest that you may receive a different price or rate for goods or services or a different level or quality of goods or services.

However, we may offer you certain financial incentives permitted by the CCPA that can result in different prices, rates, or quality levels. Any CCPA-permitted financial incentive we offer will reasonably relate to your personal information’s value and contain written terms that describe the program’s material aspects. Participation in a financial incentive program requires your prior opt-in consent, which you may revoke at any time.

Shine the Light Request

You may also have the right to request that we provide you with (1) a list of certain categories of Personal Information we have disclosed to third parties for their direct marketing purposes during the preceding 12 months, and (2) the identify of those third parties.

Exercising Your Rights

To exercise your rights described above, please submit a request by either:

• Calling us at: 800-620-4177
• Emailing us at customerservice@rivalnutrition.com

Only you, or someone legally authorized to act on your behalf, may make a request related to your personal information.

You may only submit a request to know twice within a 12-month period. Your request to know or delete must:

• Provide sufficient information that allows us to reasonably verify you are the person about whom we collected personal information or an authorized representative, and
• Describe your request with sufficient detail that allows us to properly understand, evaluate, and respond to it.

We cannot respond to your request or provide you with Personal Information if we cannot verify your identity or authority to make the request and confirm the Personal Information relates to you.

Response Timing and Format

We will confirm receipt of your request within ten (10) business days. If you do not receive confirmation within the 10-day timeframe, please email customerservice@rivalnutrition.com and describe the nature of your request and when you made it.

We endeavor to substantively respond to a verifiable consumer request within forty-five (45) days of its receipt. If we require more time (up to another 45 days), we will inform you of the reason and extension period in writing.

Any disclosures we provide will only cover the 12-month period preceding our receipt of your request. The response we provide will also explain the reasons we cannot comply with a request, if applicable. For data portability requests, we will select a format to provide your personal information that is readily useable and should allow you to transmit the information from one entity to another entity without hindrance.

We do not charge a fee to process or respond to your verifiable consumer request unless it is excessive, repetitive, or manifestly unfounded. If we determine that the request warrants a fee, we will tell you why we made that decision and provide you with a cost estimate before completing your request.

Because of the importance of the internet, accessibility to rivalnutrition.com website (the “Website”) is of critical importance to people with disabilities around the world, including people with auditory, cognitive, physical, neurological, and visual disabilities. It is likewise important to those with accessibility needs due to aging.

Rival Nutrition, LLC (“Company”) is committed to ensuring equal access for people with disabilities. As potential customers and employees of the Company, they are important contributors to the Company’s business success and should not be excluded, but rather welcomed into our family.

The Company will endeavor to maximize the access of people with disabilities to this website. Content on the Website is intended to meet the accessibility standards provided in the World Wide Web Consortium’s Web Contact Accessibility Guidelines (WCAG) 2.0.

The Company uses accepted automated accessibility testing tools to discover and remediate accessibility features. Please be aware that the Company’s efforts to maintain accessibility and usability are ongoing, and that the Company may make accessibility updates when needed. Though the Company strives to make the Website as accessible as possible, some issues may be encountered by different assistive technology as the range of assistive technology is wide and varied. We appreciate your understanding.

If you use the Website with assistive technologies and would be interested in speaking with us about your experience, please contact customerservice@rivalnutrition.com to set up an appointment.

The California Transparency in Supply Chains Act of 2010 (the “Act”) requires certain retailers and manufacturers doing business in California to provide information regarding their efforts to eliminate slavery and human trafficking in their supply chains. In compliance with the Act, this statement is provided on behalf of Rule One Proteins, LLC and their respective affiliates (the “Companies”). 

Verification. The Companies do not engage in verification of product supply chains to evaluate and address risks of human trafficking and slavery, and no such efforts are conducted by a third party.

Audits. The Companies do not conduct audits of suppliers to evaluate compliance with the Companies’ standards for trafficking and slavery in supply chains.

Certifications. The Companies do not require direct suppliers to certify that materials incorporated into products comply with the laws regarding slavery and human trafficking of the country or counties in which they are doing business.

Accountability. The Companies do not maintain internal accountability standards and procedures for employees or contractors failing to meet the Companies’ standards regarding slavery and trafficking.

Training. The Companies do not provide employees and management, who have direct responsibility for supply chain management, with training on slavery and human trafficking, particularly with respect to mitigating risks within the supply chains of products.