Shipping

Our current flat rate shipping fee is $8.99. However, all orders with a subtotal over $100 will receive Free Shipping. We ship direct to the continental United States (contiguous 48 states) via FedEx Ground. We are unable to fulfill any orders to reshipment facilities or airport locations.

New York Shipping

Due to New York’s new legislation A5610/S5823, it requires us to verify that all NY customers are at least 18 years of age. You will need to verify your age at purchase online and at time of delivery using a valid ID.

Box-Type Shipping

Our shipper, FedEx, cannot ship to any box-type addresses including PO/AP/FPO. Any orders placed with these addresses will not be accepted.

Return Policy

Rival Nutrition does not accept returns of any consumable product. Consumable items such as protein‑based powders and dietary supplements are not eligible for return and are non‑refundable.

Cancellations

If you would like to cancel your order, you can do so provided that the order has not yet been shipped. We cannot cancel any order that has already been shipped.

Exchanges

Rival Nutrition does not accept exchanges. If you received the wrong item, see our “Miss‑Picked Items” policy.

Miss‑Picked Items

We pick every Rival Nutrition order with care, but occasionally we get it wrong. When we error, we do everything in our power to make it right, including quickly shipping a replacement item and paying all return shipping fees for the incorrect or defective item. All return items must be unopened, unused, unwashed, unworn, or otherwise unaltered or undamaged.

If you were shipped the wrong item through Amazon, call Amazon at 1‑866‑216‑1072. Speak to an agent (not the automated system) to have your issue properly rectified.

Promo Items

All free promotional items are limited quantities and based on a first‑come, first‑serve basis for sales orders. All sales with promotional items are final. If you received any promotional items, we cannot offer a replacement or exchange.

Amazon & Third‑Party Retailers

We are unable to accept returns of purchases made from Amazon or third‑party retailers. Please review the return policy for Amazon or the store the product was purchased from. For Amazon orders, contact Amazon Customer Service at 1‑866‑216‑1072.

Damaged, Lost or Stolen Merchandise

We understand that merchandise can be damaged in transit. If your order was damaged during delivery, please contact Amazon within 24 hours of receiving it. Rival Nutrition is not responsible for lost or stolen merchandise—please contact Amazon with any concerns at 1‑866‑216‑1072.

Refund Processing

If eligible for a refund, please allow 5–7 business days for funds to post to your account. If an item is eligible for return, allow up to 4 weeks from when you provide the package to your shipper (5–10 business days in transit, 3–5 days for us to process, and 5–10 days for your bank).