Shipping & Returns Policy

 

Return Policy

Rival Nutrition does not except returns of any consumable product.  Consumable items such as protein-based powders and dietary supplements are not eligible for return and are non-refundable. 

 

Cancellations
If you would like to cancel your order, you can do so provided that the order has not yet been shipped. We cannot cancel any order that has already been shipped.

 

Exchanges

Rival Nutrition does not accept exchanges. If you received the wrong item, see our "miss-picked items" policy. 

 

Miss-Picked Items - aka: You were shipped you the wrong item.

We pick every Rival Nutrition order with care, but occasionally we get it wrong. When we error, we do everything in our power to make it right, including: quickly shipping a replacement item and paying all return shipping fees for the incorrect or defective item. All return items must be unopened, unused, unwashed, unworn, or otherwise altered or damaged. 

If you were shipped the wrong item through Amazon, be sure to call Amazon at 1-866-216-1072.  Let Amazon know that they shipped you the wrong item.  Be sure to not use the Amazon automated service as you will need to speak to an agent to have your issue properly rectified.   

 

Promo Items
All free promotional items are limited quantities and based on a first come first serve basis for sales orders.  All sales with promotional items are final. If you received any promotional items, we cannot offer a replacement or exchange.

 

Amazon & Third Party Retailers 

We are unable to accept returns of purchases made from Amazon or third party retailers. Please review the return policy for Amazon or the store the product was purchased from. For all orders originating from Amazon, please reach out to Amazon Customer Service at 1-866-216-1072.

 

Damaged, Lost or Stolen Merchandise
We understand that on a rare occasion, merchandise can be damaged in transit. If you feel that your order was damaged during delivery, please contact Amazon within 24 hours of receiving the delivery. Rival Nutrition is not responsible for lost or stolen merchandise. Please contact Amazon with any concerns.  Amazon customer service: 1-866-216-1072.

 

Refund Processing

If eligible for a refund, please allow 5 to 7 business days for the funds to be placed back on to your bank or credit account.  If an item is eligible for a return, allow up to four weeks from the time that you provide the package to your return shipper. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to inspect, approve, and process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).

  

Still have a question?
Emailing customerservice@rivalnutrition.com is the quickest way to reach us! Emails will be answered in the order they are received. Our staff is online weekdays 8:30AM-4:30PM CST, except holidays.